Terms and Conditions for Man And Van Marylebone
These Terms and Conditions apply to all services supplied by Man And Van Marylebone and any related Marylebone man and van booking, whether arranged by telephone, email, online enquiry, or any other accepted method of communication. By confirming a booking, the customer agrees to be bound by these terms, which are intended to set out clearly the rights and responsibilities of both parties. These terms apply to domestic and commercial moves, single-item transport, collection and delivery work, and associated labour services unless a separate written agreement states otherwise. In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer or the person making the booking on behalf of another party.
For clarity, these terms are designed as a legal service page and do not form a guide or a marketing statement. They should be read together with any booking confirmation, quotation, inventory, or written instructions issued before the job begins. If there is any inconsistency between a written quotation and these terms, the specific written quotation will usually apply to that booking to the extent of the inconsistency. Nothing in these terms affects your statutory rights under UK law. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.
A booking with man and van services in Marylebone becomes binding when we confirm acceptance of the job and, where required, receive any deposit or advance payment requested at the time of booking. We may provide a quotation before final acceptance, but a quotation is not a guarantee of availability unless expressly stated. We reserve the right to decline or cancel a booking where the information supplied is incomplete, inaccurate, or materially changes before the service date. Customers are responsible for ensuring that all information given at the time of booking is true, complete, and up to date.
Booking Process
The booking process generally begins with a service enquiry that should include the collection and delivery addresses, preferred date and time, access details, a description of the items to be moved, any known parking restrictions, and any special handling requirements. We may ask additional questions to assess vehicle size, labour requirements, and estimated duration. Once the details are reviewed, we may issue a quotation based on the information provided. Any quote is usually valid for a limited period and may be revised if the job scope changes, if access conditions are different from those described, or if the move involves additional stops, waiting time, dismantling, packing, or extra manpower.
The customer is responsible for checking the booking confirmation carefully. If a confirmation email, message, or written summary contains errors, those should be reported promptly so they can be corrected before the service date. We accept bookings subject to availability of vehicles, drivers, and team members. A confirmed booking may also be subject to parking or access arrangements where required. It is the customer’s duty to obtain permits, building permissions, lift access arrangements, or any other approvals needed for the service, unless we have agreed in writing to handle those matters on the customer’s behalf.
We may refuse to carry out any task that is unsafe, unlawful, likely to cause damage, or materially different from the booked service. If the actual work required is greater than described in the booking, we may revise the price or decline the additional work. Any change to the job scope should be agreed before the extra work begins. For the purposes of these terms and conditions, silence or failure to object after receiving an updated price does not automatically constitute acceptance unless the customer has clearly authorised us to proceed.
Payments
Unless otherwise agreed in writing, payment is due in full on completion of the job on the day of service. We may require a deposit, pre-authorisation, or advance payment for certain bookings, particularly for larger moves, urgent transport, multiple-day work, or where specialist resources are reserved. Accepted payment methods may include bank transfer, debit card, credit card, or cash, depending on the arrangements communicated at booking. If a deposit is taken, it will usually be applied against the final invoice unless the booking is cancelled in accordance with these terms.
All quoted prices are based on the information supplied by the customer and may change if the actual service differs from the agreed details. Examples include additional loading or unloading time, stairs, no-lift access, long carry distances, waiting periods, detours, congestion-related delays not caused by us, or extra items not disclosed in advance. Any waiting time or additional labour may be charged at the rate stated in the quotation or booking confirmation. Where the job extends beyond the estimated time, we may charge for the additional time in reasonable increments, provided this is permitted by the original pricing structure or agreed before continuing.
Invoices that remain unpaid by the due date may be subject to reasonable recovery action. We reserve the right to charge interest on overdue amounts at the statutory rate applicable to commercial debts where lawful, or otherwise at a reasonable rate permitted under UK law. You must pay all sums due without set-off or deduction unless required by law. Where a third party is paying on your behalf, you remain responsible for ensuring that payment is made in full and on time.
Cancellations and Amendments
The customer may cancel or amend a booking, but any cancellation or significant change should be communicated as soon as possible. Because vehicles, labour, and scheduling are reserved in advance, late cancellations may result in a charge. The amount charged will depend on how much notice is given, whether resources have already been allocated, and whether the booking prevented us from accepting alternative work. In some cases, a deposit may be non-refundable if cancellation occurs after a specified point or if the work was arranged at short notice.
If you need to change the date, time, addresses, or service details, we will do our best to accommodate the request, but amendments are subject to availability. A change may affect the quotation if it alters distance, duration, access, or manpower requirements. If we arrive on site and the job cannot proceed because access is blocked, the property is unprepared, the customer is absent, or the required information was incorrect, this may be treated as a late cancellation or failed booking and charged accordingly. We will act reasonably in assessing any such charge.
If we need to cancel or reschedule a booking due to circumstances beyond our control, including vehicle breakdown, accident, adverse weather, staff unavailability, or legal restrictions, we will notify the customer as soon as reasonably practicable. Where possible, we may offer an alternative date or time. If we cancel and cannot reasonably reschedule, any deposit paid for the cancelled service will ordinarily be refunded, unless the cancellation is caused by the customer’s breach of these terms or by information supplied incorrectly. Nothing in this clause limits any mandatory consumer rights that apply under UK law.
Liability and Customer Responsibilities
We will exercise reasonable care and skill in performing our services. However, our liability is limited to loss or damage caused directly by our negligence, breach of contract, or wilful misconduct. We are not responsible for losses that are indirect, incidental, or consequential, including loss of profit, loss of opportunity, or business interruption, to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.
The customer is responsible for ensuring that all items are suitably packed, labelled, and ready for transport unless packing has been expressly included in the service. Fragile, high-value, or specialist items should be declared in advance. We may refuse to carry items that are unsafe to move, improperly packed, prohibited by law, or likely to cause damage to persons or property. The customer must remove or secure loose contents, disconnect appliances where required, and ensure that floors, walls, and access routes are suitable for the service. If we are asked to move items that are inadequately protected, we may do so at the customer’s risk, subject to our duty to act reasonably.
Insurance and Claims
We may carry insurance appropriate to the services offered, but insurance does not alter the allocation of responsibilities set out in these terms. Any claim for loss or damage should be reported as soon as reasonably possible and, where practical, before the job is completed or the vehicle departs. The customer should provide evidence of the item’s condition, nature of the loss, and estimated value. Claims that are not reported promptly may be harder to investigate and may be declined where delay has prejudiced a fair assessment. We will not be liable for damage caused by pre-existing defects, wear and tear, inappropriate packaging, items placed at risk by the customer, or circumstances outside our reasonable control.
Waste Regulations
Where our service includes collection, removal, or disposal of waste, the customer must ensure that the waste is accurately described before the job begins. We will only transport, handle, or dispose of waste in accordance with applicable UK waste legislation and local authority requirements. Waste must not include prohibited, hazardous, clinical, electrical, or controlled substances unless we have expressly agreed in writing to manage those materials and have the necessary authorisations to do so. If the customer presents waste that has not been declared, we may refuse to take it or may charge additional fees if lawful and operationally appropriate.
The customer remains the holder of the waste until lawful transfer takes place in accordance with applicable regulations. We may request information necessary to classify the waste correctly, including whether it is domestic waste, commercial waste, recyclable material, or bulky waste. Where an item is to be removed for disposal rather than relocation, the customer confirms that they have the right to arrange its disposal and that it does not belong to a third party. We may dispose of items only through approved and lawful routes, and the customer agrees not to ask us to bypass lawful disposal requirements.
If waste duty of care documentation, transfer notes, or other records are required, the customer agrees to provide the information needed for compliance and to cooperate with any reasonable administrative steps. We reserve the right to suspend or stop work where we suspect that waste has been misdescribed, improperly separated, illegally dumped, or presented in breach of regulations. Any costs, penalties, or losses arising from inaccurate waste descriptions or unlawful instructions given by the customer may be recovered from the customer to the extent permitted by law.
Access, Delays, and Site Conditions
The customer must ensure that the collection and delivery locations are accessible at the agreed time. This includes providing accurate address details, entry instructions, parking information, security arrangements, and any restrictions that may affect loading or unloading. If access is delayed because of lifts, traffic restrictions, loading bay issues, blocked entrances, or missing permissions, we may charge for waiting time or additional labour. If conditions at the site are materially different from those described, we may adjust the service, revise the price, or refuse to continue if it would be unsafe or unreasonable to do so.
We are not responsible for delays caused by events outside our control, including severe weather, road closures, accidents, police instructions, civil disruption, or third-party interference. Where practical, we will keep the customer informed and work to minimise disruption. The customer should ensure that any vulnerable surfaces, ornaments, or fittings are protected before the move begins. If we are asked to work in areas with poor lighting, narrow stairways, restricted corridors, or other difficult access, we will take reasonable care but may need to limit what can safely be moved.
Governing Law
These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law or mandatory rules provide otherwise. If any dispute arises, both parties agree to attempt to resolve it in good faith before beginning formal proceedings. If a complaint is made, we may ask for reasonable supporting information so that the matter can be reviewed fairly and efficiently.
General Provisions
No waiver of any right under these terms shall be effective unless made in writing. If we do not enforce a provision on one occasion, that does not mean we waive our right to enforce it later. We may assign or subcontract part of the service where reasonably necessary, provided that doing so does not materially reduce the standard of service promised. The customer may not transfer their rights or obligations under these terms without our written consent. These terms constitute the full agreement between the parties regarding the service, unless modified in writing.
Variation of Terms
We may update or replace these terms from time to time. The version applicable to a booking will be the version in force at the time the booking is confirmed unless another version has been expressly agreed in writing. Any changes will not normally affect bookings already confirmed, except where required by law or where the customer and we agree a different arrangement. Customers should retain a copy of the booking confirmation and relevant terms for their records. If a term needs to be interpreted, it should be read in a way that is lawful, fair, and consistent with the overall purpose of the service.
By proceeding with a booking, the customer confirms that they have read, understood, and accepted these Terms and Conditions for Man And Van Marylebone. The customer also confirms that they are authorised to arrange the service and to agree to payment, access, and disposal arrangements on behalf of any person or business involved. These terms are intended to provide a clear framework for a professional Marylebone man and van service while preserving legal compliance, safety, and fairness for both sides.