Man and Van Marylebone Privacy Policy
This Privacy Policy explains how Man and Van Marylebone collects, uses, stores and shares personal data about customers and potential customers in the Marylebone area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.
This Privacy Policy applies to all Man and Van Marylebone customers and enquirers located in the Marylebone area, including anyone who contacts us to request information, quotations or services, or who uses our services for household or commercial moves, collections or deliveries.
Who We Are and Scope of This Policy
Man and Van Marylebone is a man and van removals and transport service operating in the Marylebone area. For the purposes of data protection law, we act as the data controller when we determine the purposes and means of processing your personal data in connection with our services.
This policy covers personal data we collect directly from you, as well as information we may receive from third parties acting on your behalf, such as letting agents, landlords, employers, or family members arranging a move.
Types of Personal Data We Collect
We may collect and process the following categories of personal data about you when you enquire about or use our services:
Contact details: name, address, collection and delivery addresses, and preferred contact details such as messaging handles that you choose to share.
Booking and service information: details of your move or transport request, property access details, dates and times, inventory descriptions, special handling instructions, parking or building entry information, and related job notes.
Billing information: name and address for invoicing, transaction information such as amounts, dates and payment status, and references used for accounting purposes. We do not store full payment card details; these are processed securely by our payment providers where used.
Communication records: information contained in enquiries, quotes, messages and other communications you send to us, as well as our responses and internal notes relating to your booking.
Technical information: where relevant to your enquiry or booking, we may collect limited technical information such as the type of device or application you use to contact us, and basic log information, to help us administer our services and respond efficiently.
How We Collect Your Personal Data
We collect personal data in several ways:
Directly from you when you contact us to request information or a quotation, when you confirm a booking, during the provision of our services, and when you communicate with us for any other reason.
Indirectly from third parties where they are arranging services on your behalf, for example letting agents, landlords, colleagues or family members who provide your contact details and moving information so that we can perform the requested service.
Automatically in a limited way through our use of basic logs or device information related to the tools you use to contact us, to ensure the security and reliability of our services.
Lawful Bases for Processing Your Data
We rely on the following lawful bases under data protection law to process your personal data:
Contract: we process your personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotations, managing bookings, delivering our man and van services, communicating with you about your booking, and handling payments and invoices.
Legitimate interests: we may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This can include managing and improving our services, handling queries or complaints, maintaining appropriate records, and protecting our business from fraud or misuse.
Legal obligations: we may process and retain certain information as necessary to comply with legal and regulatory requirements, including accounting, tax, and health and safety obligations, and to respond to lawful requests from public authorities.
Consent: in limited cases we may rely on your consent, for example if you specifically agree to receive certain types of optional marketing communications. Where processing is based on consent, you may withdraw your consent at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide quotations and respond to enquiries about our services.
To create, manage and fulfil bookings for man and van services in the Marylebone area.
To plan and carry out moves, collections and deliveries, including arranging access, parking and timing.
To communicate with you before, during and after the provision of services, including service updates, confirmations and follow-up queries.
To process payments, issue invoices and manage our accounts and records.
To manage customer relationships, handle feedback or complaints, and improve the quality and safety of our services.
To satisfy legal, regulatory or insurance requirements and to establish, exercise or defend legal claims where necessary.
Data Sharing and Processors
We share your personal data only where necessary and in accordance with data protection law. We may share your data with:
Service providers acting as data processors, such as payment processing providers, cloud storage or accounting software providers, and business administration services that help us operate our business. These providers are only permitted to process your data on our instructions and must protect it appropriately.
Operational partners or subcontractors involved in delivering our services, where they need relevant information to carry out the work safely and effectively.
Professional advisers, such as legal or accounting professionals, where necessary to obtain advice or to comply with legal or regulatory obligations.
Public authorities or law enforcement where we are required to do so by law, or where it is necessary to protect our rights, property or safety, or that of our customers or others.
We do not sell your personal data to third parties.
International Transfers
Where any of our service providers or systems involve the transfer of personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as approved standard contractual clauses or equivalent protection measures, to ensure that your rights continue to be protected.
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected and to meet any legal, accounting or reporting requirements.
In general, we keep core booking and invoicing records for a period necessary to meet tax and accounting obligations and to handle any disputes or claims that may arise from our services. Communication records and operational notes are retained for a period that allows us to manage customer relationships, improve services and respond to queries.
When personal data is no longer required, we will securely delete or anonymise it in line with our data retention procedures.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to those who need it for business purposes, using secure storage solutions, and applying reasonable safeguards appropriate to the nature of the information and the risks involved.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions. These include:
Right of access: you can request confirmation that we process your personal data and ask for a copy of that data.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data.
Right to erasure: in some circumstances, you can request that we delete your personal data where there is no good reason for us to continue processing it.
Right to restriction: you can ask us to restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection.
Right to object: you can object to processing based on our legitimate interests where you believe your rights and interests outweigh our own. You also have an absolute right to object to direct marketing.
Right to data portability: in certain cases, you can request that we provide the personal data you have given us in a structured, commonly used and machine-readable format, and that we transmit it to another organisation where technically feasible.
Right to withdraw consent: where we rely on consent as a lawful basis, you can withdraw your consent at any time. This will not affect the lawfulness of any processing based on consent before it is withdrawn.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights, or if you have questions or concerns about how we handle your personal data, you can contact us using the contact methods provided on our main service information or booking channels.
You also have the right to lodge a complaint with the relevant supervisory authority for data protection if you believe that your rights have been infringed. We would, however, welcome the opportunity to address your concerns directly in the first instance.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in applicable law. When we make significant changes, we will indicate that the policy has been updated and, where appropriate, take steps to bring the changes to your attention.
Your continued use of our services in the Marylebone area after any changes to this Privacy Policy will be taken as your acknowledgement of the updated terms.
Fantastic Prices on Man and Van Marylebone Services in W1
Man and van Marylebone company is dedicated to providing you with the best-priced removal service around W1 area. So don't choose any other company, but us.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
What Our Customers Say
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Opening Hours: Monday to Sunday, 07:00-00:00
Postal code: NW1 2HD
City: London
Country: United Kingdom
Web: https://manandvanmarylebone.org.uk/
Description: We offer 5-star removal services throughout Marylebone W1! Call us today and our skilled movers will be more than happy to lend you a helping hand!
